Help Center


What should I do if I missed the delivery?

You can use your consignment note number to track your freight online from the Track & Trace.

Our shipping is a secure and registered delivery. So, your signature is required for your receiving. When a driver is unable to deliver a consignment because no one is available at the delivery location to sign for it, the driver will leave an Attempted Delivery Advice card at the premises, which details how and when the consignment can be collected on the following business day. For all shipping related information, we suggest you to check our email for viewing the tracking information online.You can also call StarTrack for assistance on 13 23 45.

What is the bare lamp?

We sell projector lamps in two formats. The standard format is with the projector lamp encased in a high-temperature resistant black plastic cage / housing. But, we also sell just the bare projector lamp alone.
  • More than 97% of our lamps are with HOUSING. Purchasing the lamps with housing will have less hassle for installation.
  • The primary reason people consider changing the bulb without the housing is to reduce cost. But as the prices of lamps have dropped, the difference in price between the bare lamp and the lamp with housing is not as much as in the past. It often requires skills and experiences to install the bare lamp into your existing housing. And also, your existing housing must be in a good re-useable condition. It can be a very good solution when the completed lamp module (with housing) is no longer available on the market.
  • What is the compatible lamp?

    One of the main areas of confusion, when buying a replacement projector lamp, is over the authenticity of the lamp and how to tell whether the lamp is genuine or not. Recent changes in the projector and TV lamp market, in the last few years, allow you to have a number of different options available to you, when it is time to replace your DLP television or multimedia projector lamp. You can now choose between a projector lamp made by the original manufacturer, or a cost effective lamp that is compatible with original manufacturers’ lamps from PureGlare. We will help you differentiate between the trusted compatible lamp bulbs available from PureGlare and the counterfeit options represented by our competitors. We are dedicated in helping you avoid buying an inferior, counterfeit, or incompatible lamp for your projector or TV.

    What is the "original bulb inside" lamp?

    Lamp modules with 'Original bulb inside' are assembled with genuine original bulbs (Philips, Osram, Ushio, Panasonic, Matsushita, Phoenix, Iwasaki and etc. bulb inside) and tailor-made, custom-designed housings. They have the equivalent performance of the original with the best performance ratio over price and quality.

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    All transactions are processed in AUD. All prices and specifications are subject to change without notice. PureGlare™ Pty Ltd is not responsible for typographical errors. All specials are while stock lasts and subject to change without notice. All typographical errors are subject to correction. All product images may vary from the actual product. Images are only to be used as a point of reference.