PureGlare Pty Ltd (ABN 65 149 349 931) ("PureGlare", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit or use our website, place an order, create an account, contact us, or otherwise interact with us.
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), to the extent they apply to us.
1. What Personal Information We Collect
Depending on how you interact with us, we may collect and hold personal information such as:
- your name;
- billing and delivery addresses;
- email address;
- telephone number;
- account login details;
- order and purchase history;
- payment and transaction information;
- information you provide when contacting our customer service team;
- information relating to returns, refunds, warranties and product enquiries;
- information you provide when subscribing to our newsletter or marketing communications;
- your communications and correspondence with us;
- information relating to your use of our website; and
- technical information such as IP address, browser type, device information and website activity.
We generally do not collect sensitive information about you.
We do not require you to provide personal information unless it is reasonably necessary for us to provide a product, service or other function requested by you. However, if you do not provide information that we reasonably require, we may not be able to process your order or provide the requested service.
2. How We Collect Personal Information
We may collect personal information directly from you when you:
- create or use an account on our website;
- place an order;
- make a purchase;
- subscribe to our newsletter or marketing communications;
- contact us by email, telephone or other means;
- submit an enquiry or request;
- request a return, refund or warranty service;
- provide feedback or otherwise communicate with us; or
- use our website.
We may also automatically collect certain technical information when you use our website, including information relating to your device, browser, IP address and interactions with our website.
In some circumstances, we may receive personal information from third parties, such as payment providers, delivery providers, technology service providers, fraud prevention services or other service providers involved in providing our products and services.
3. How We Use Personal Information
We may collect, hold, use and disclose your personal information for purposes including:
- processing and fulfilling your orders;
- arranging payment and delivery;
- providing customer service and support;
- managing returns, refunds and warranty claims;
- communicating with you about your orders or enquiries;
- managing your customer account;
- verifying transactions and helping prevent fraud or unauthorised activity;
- improving our website, products and services;
- understanding how customers use our website;
- maintaining website security;
- sending newsletters, promotional material or other marketing communications where permitted by law;
- complying with our legal and regulatory obligations; and
- any other purpose disclosed to you at the time we collect the information or otherwise permitted by law.
We will not use your personal information for unrelated purposes unless permitted or required by law.
4. Marketing Communications
If you subscribe to our newsletter or otherwise consent to receive marketing communications from us, we may use your contact details to send you information about our products, promotions, special offers and other relevant communications.
You can unsubscribe from marketing emails at any time by using the unsubscribe facility included in the communication or by contacting us.
Unsubscribing from marketing communications will not affect transactional or service-related communications that we need to send to you, such as order confirmations, delivery information or responses to your enquiries.
5. Disclosure of Personal Information
We do not sell or rent your personal information.
We may disclose personal information where reasonably necessary to provide our products and services or operate our business. Depending on the circumstances, this may include disclosure to:
- payment processors and payment service providers;
- delivery and freight providers;
- website hosting and technology providers;
- e-commerce and website service providers;
- email and marketing service providers;
- analytics and advertising service providers;
- IT, security and fraud prevention service providers;
- professional advisers, such as accountants, lawyers and insurers;
- government agencies, regulators or law enforcement bodies where required or authorised by law; and
- other service providers or parties where you have authorised us to disclose the information or the disclosure is otherwise permitted by law.
We only disclose personal information to third parties where reasonably necessary for the relevant purpose and in accordance with applicable privacy laws.
6. Overseas Disclosure
Some of our service providers or technology providers may be located outside Australia, or may store or process information outside Australia.
For example, certain website, payment, cloud, analytics, advertising, email or technology services may involve overseas data storage or processing.
Where required by the Privacy Act, we will take reasonable steps to ensure that overseas disclosures of personal information are handled in accordance with applicable Australian privacy requirements.
The countries to which personal information may be disclosed may vary depending on the service providers we use.
7. Cookies and Similar Technologies
PureGlare uses cookies and similar technologies to help operate and improve our website.
Cookies may be used to:
- maintain your shopping cart;
- support account login and website functionality;
- remember certain preferences;
- understand how visitors use our website;
- improve website performance and functionality;
- personalise your shopping experience; and
- support relevant advertising and marketing activities.
Some cookies are temporary and expire when you close your browser. Other cookies may remain on your device for a longer period, depending on their purpose and the settings of the relevant service.
Third-party services used on our website may also place cookies or similar technologies on your device.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website, including shopping cart, login or checkout functions.
8. IP Addresses and Technical Information
When you visit our website, our web servers and service providers may automatically receive technical information such as your IP address, browser type, device type, operating system and information about how you interact with our website.
An IP address may provide information about the general geographic location associated with an internet connection.
We may use technical information for purposes including:
- website operation;
- security and fraud prevention;
- troubleshooting;
- analysing website performance and usage;
- improving our website and services; and
- complying with legal requirements.
We may retain IP addresses and other technical information where reasonably necessary for security, fraud prevention, transaction processing, website administration or other legitimate business purposes.
9. Payment Information
When you make a purchase, payment information may be processed by third-party payment providers.
Depending on the payment method you use, PureGlare may not receive or store your complete payment card details. Payment information may instead be collected and processed directly by the relevant payment provider.
Those providers may have their own privacy policies and terms governing their handling of personal information.
10. How We Hold and Protect Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Depending on the nature of the information, security measures may include access controls, authentication procedures, secure systems, restricted access and other appropriate technical and organisational safeguards.
However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee that information transmitted to or from our website will always be completely secure.
11. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide products and services, maintain business and transaction records, resolve disputes, comply with legal obligations and protect our legitimate business interests.
When personal information is no longer required, we may securely delete, destroy or de-identify it where reasonably practicable and permitted by law.
12. Access to and Correction of Personal Information
You may request access to personal information we hold about you.
You may also ask us to correct personal information if you believe that it is inaccurate, incomplete, out of date or misleading.
To make an access or correction request, please contact us using the details in the "Contact Us" section below.
We will generally respond to requests within a reasonable period and in accordance with applicable privacy laws.
In some circumstances, we may be unable to provide access to particular information or may need to refuse or limit a request where permitted or required by law. If this occurs, we will explain the applicable reasons where reasonably practicable.
13. Privacy Complaints
If you believe that PureGlare has mishandled your personal information or breached applicable privacy requirements, you may make a complaint to us.
Please contact us using the details below and provide sufficient information for us to investigate your complaint.
We will investigate and respond to your complaint within a reasonable period.
If you are not satisfied with our response, or if your complaint is not resolved, you may contact the Office of the Australian Information Commissioner (OAIC).
You can obtain information about making a privacy complaint through the OAIC's website.
14. Third-Party Websites and Services
Our website may contain links to websites or services operated by third parties.
Those websites and services are not controlled by PureGlare, and their privacy practices may differ from ours.
We recommend reviewing the privacy policy of any third-party website or service before providing personal information to it.
15. Children's Privacy
Our website is intended for general customers and is not specifically directed at children.
We do not knowingly collect personal information from children where doing so would be unlawful.
If you believe that a child has provided personal information to us, please contact us so that we can consider appropriate action.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, service providers or applicable privacy requirements.
The updated Privacy Policy will be published on our website with the revised "Last updated" date.
We encourage you to review this Privacy Policy periodically.
17. Contact Us
If you have any questions about this Privacy Policy, wish to request access to or correction of your personal information, or wish to make a privacy complaint, please contact us.